Chris Koch

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Integrating mobile into B2B marketing

Chris Koch

Great conferences have impact that lasts long after the day (or two or three) that they occur. MarketingProfs’ B2B Forum is one of those conferences. You should check it out; it’ll give you a great list of B2B marketers to follow. CK has tons more content on B2B mobile that you should check out.

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How to use social media for B2B

Chris Koch

I’d like to create a guide for how to use social media in B2B that does not involve talking about the specific tools—as least not in the top line. For example, when SMEs speak at conferences, they can engage conference attendees before, during, and after the event to follow threads of conversation through to their conclusion.

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B2B social media lessons from Steven Slater and Mark Hurd

Chris Koch

So what can we take away from all this as B2B marketing professionals? The trajectory of Slater’s postings look a lot like the things that customers say about our complex B2B products and services, which have a much longer arc of relationship than B2C. Similarly, there are many ways we can intervene in our B2B customers’ frustrations.

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Want proof that the C-suite is into social media? Here it is.

Chris Koch

There are two rivers of content at conferences. One is the river of planned content—the conference theme, the presentations, etc.; We just wrapped up our ITSMA Annual Marketing Conference this week and the strongest current driving the river of conversation was social media.

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There is only one objective in social media: create learning networks

Chris Koch

There is only one objective in social media and it is common across all companies—even across the infamous divide between B2B and B2C: Create learning networks. And learning is integral to buying—especially in B2B. I’m just saying that we shouldn’t assume, as we do by default, that ours are much different from anyone else’s.

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The power of self-regulation in customer relationships

Chris Koch

In this video of a conference presentation Zane did (don’t bother with the whole thing, just scroll down in the box marked “Chapters” to “Zane’s Cycles”—it’s short and sweet), he offers the bowl to people in the audience and asks them to take from the bowl. And he aims to give away (as in free) as many services to his customers as possible.

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The five components of a successful thought leadership program

Chris Koch

Recently, I was asked by a former ITSMA client to help put together a plan for a thought leadership program for a B2B technology company that sells both products and services. What types of thought leadership vehicles (councils, conferences, white papers, social media, etc.) Here are my thoughts on the big pieces. What do you think?