B2B Marketers: Do You Delight or Just Deliver?
B2B Marketing Traction
DECEMBER 6, 2013
In the new book, The Effortless Experience: Conquering the New Battleground for Customer Loyalty , authors Matthew Dixon, Nick Toman and Rick Delisi say it’s enough to deliver consistently. I believe the statistics the authors of the book cite. B2B Marketers – what do you think? Or just deliver?
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