Social CRM: Curb Your Enthusiasm
Paul Gillin
OCTOBER 7, 2010
For example, when I consult TripAdvisor to make a hotel reservation or Google Maps to find a restaurant, I put faith in the advice of total strangers. Google CEO Eric Schmidt has said that this “creepiness factor is an important reason why Google doesn’t do more with the behavioral data it collects.
Let's personalize your content