Only 46% of Marketers are ‘Somewhat Satisfied’ With Their CX Performance
KoMarketing Associates
JULY 21, 2021
Although marketers are becoming more aware of the importance of the customer experience (CX), new research indicates that many are still struggling with the performance and outcomes of their investments in this area. This was compared to just 80% of average performers, and 63% of underperformers. Marketers’ Continued Investment in CX.
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