Adobe Marketing Automation Updates 2023 | Research Brief
ANNUITAS
MARCH 21, 2023
New advancements include improved sales routing, to get prospects inside an automated or assisted chat routed to the proper sales rep faster. As the use cases for chat expands to non-lead generation and to more nurture-based, being able to notify a wider swath of individuals that a pertinent chat is happening is a smart addition.
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