article thumbnail

Elevating B2B Customer Retention: Innovative Strategies for Lasting Relationships

Engagio

This article will dive deep into the importance of customer retention, hitting on several techniques to not only keep — but also grow — your customer base. Build strong relationships Establish strong personal connections with customers through regular communication. Happy and satisfied customers lead to loyalty and retention.

article thumbnail

Getting the Most from Salesforce.com: A Conversation with David Taber

The Point

Salesforce.com is a dominant player in the CRM category and an integral part of many companies’ lead management, database marketing, and demand generation programs. Actually, it’s much easier for Marketing and lead cultivation people to get instant value out of Salesforce.com (SFDC) than it is for reps. HS: Thanks David!

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Chicken Soup for the Quota: 6 Sales Books To Help You Close More Deals

Salesforce Marketing Cloud

Don’t take anything personally. When I learned not to take anything personally, I suddenly felt like a switch flipped inside of me. Get articles selected just for you, in your inbox Sign up now 3. Then he invites the prospect to share their story, too, creating a personal connection. Don’t make assumptions.

article thumbnail

How Salesforce Is Using AI For Content Marketing in 2024

Salesforce Marketing Cloud

Feel free to adapt them for your own organization if you find them helpful: Don’t input personal, or otherwise sensitive information into any AI tool. All published content that was supported, in part, with a generative AI-based tool must include the following disclosure: “ AI supported the writers and editors who created this article.”

article thumbnail

How To Empower Transgender Employees To Be Their Authentic Selves

Salesforce Marketing Cloud

August Scott knew her life would change that day in February when she took a deep breath and published an especially personal post on LinkedIn. They’re most likely to agree forms and profiles should include gender options beyond “man” and “woman,” as 35% say they personally know someone who uses gender-neutral pronouns.

article thumbnail

Should Demand Generation and Sales Automation Be Separate Systems?

Customer Experience Matrix

Rather, salespeople must focus on what only they can do – provide nuanced, personal service – and delegate other tasks to resources that can handle them more cheaply and often more quickly. Tags: crm salesforce.com lead management sales automation demand generation.

article thumbnail

Hubspot Offers Small Business Marketers a Big Bundle of Features

Customer Experience Matrix

The current version also hosts landing pages and Web sites, manages a lead database with profiles and Web activity history, generates lead scores, sends alerts to sales people, and synchronizes data with Salesforce.com. I've since been informed that Personality Grader was an April Fool's joke.])