Recent Writings: Negativity, Social Gaffes and Farewell to Case Studies
Paul Gillin
JULY 15, 2011
The article notes that Epson reported that revenue per visitor nearly doubled after it started including customer reviews on its site. Once the legal department gets involved in approvals, most meaningful content gets sucked out of the article. It’s not the concept of the case study I don’t like; it’s the format.
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