Companies Scramble to Report on COVID-19 Business Impact
Customer Experience Matrix
APRIL 1, 2020
By this time, 90% were hesitant to shop in-store, 94% expected online shopping will be important during the crisis, and their top concerns were unavailable inventory, no free shipping, and slow websites. Really, no free shipping?) Media Consumption Nobody wins any prizes for figuring out that Web traffic went up when people were locked down.
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