Chris Koch

article thumbnail

We need an app for that

Chris Koch

I’ve been working on a report for ITSMA clients this week about analytics and it got me thinking about the proverbial bigger picture of B2B marketing. We know from our research that we in marketing don’t do much with analytics—i.e., Even rarer is the ability to carry those analytics all the way through to a sale.

article thumbnail

We need an app for that

Chris Koch

I’ve been working on a report for ITSMA clients this week about analytics and it got me thinking about the proverbial bigger picture of B2B marketing. We know from our research that we in marketing don’t do much with analytics—i.e., Even rarer is the ability to carry those analytics all the way through to a sale.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Why the volume and quality of interactions with customers has to pass for social media ROI

Chris Koch

This is the number of articles or blog posts that mention the product or service measured against the trend in sales. In Google analytics , you can drill down by country—even by city—to see where your traffic comes from. We track the marketing mix (including PR) over time against trends in sales. Lots of variables there. startups.com).

article thumbnail

Have you created a waking dream for your customers?

Chris Koch

For example, in the three categories I’ve looked at so far (there are six categories altogether), we have one company using analytics to predict customer buying patterns (and this ain’t diapers or laundry detergent, ladies and gents—we’re talking six-figure jumbles of complex products and services here).

article thumbnail

Why our thought leadership is broken

Chris Koch

Marketers, meanwhile, didn’t have a wall, so they filled their content with self-aggrandizing references to their own products and services that pissed off readers and sent them to other sources for advice. What’s the point? But from the ashes of publishing, subtle association is making a comeback.

article thumbnail

3 ways to link marketing to revenue without metrics

Chris Koch

At the other end of the spectrum are the brochures that masquerade as idea marketing by making the offering descriptions longer and the production values higher. Too much of our content just tries to look and sound smart—great focus on ideas, but no real connection to how our companies can solve the problem.

article thumbnail

15 things marketers should stop doing and thinking in 2011

Chris Koch

From Facebook to email to putting telephones on employees’ desks (remember, the telephone started as a “consumer” communication technology, too), companies think that every new wave is going to lead to gajillions in lost productivity. Analytics can wait. Dude, this stuff isn’t heroin, okay? Social media has ROI. Do you call that ROI?

Planning 100