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Using customer journey orchestration to engage existing customers during the pandemic

Martech

CJO tools are designed to include touchpoints like interactions with customer success representatives, who often deliver the experience supporting those long-term relationships. Read next: What is customer journey analytics? Customer journey analytics: A snapshot. The end-to-end customer journey. Get MarTech! In your inbox.

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[ON-DEMAND WEBINAR] Build a Data-Informed Customer Retention Strategy in 2022

Porch Group Media

Specific Topics Include: How to use data to create meaningful experiences and personalized touchpoints. higher YoY growth than other companies in customer retention, repeat purchase rates, and customer lifetime value. How to apply analytics and modeling to identify high-value customers for retention and loyalty programs.

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5 B2B Marketing Best Practices Proven to Drive Results

KoMarketing Associates

However, many marketers still struggle to harness the power of analytics. On top of that, the customer journey is becoming even more complex with the number of different touchpoints continuing to increase. According to the report, 15% of customers hit at least 11 different touchpoints before making a final purchase.

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What is marketing performance management and how can it help you?

Martech

Seventy-one percent of B2C marketing executives expected that demonstrating the value of marketing to the CEO, CFO and the board would be “very challenging” or “extremely challenging” in 2022, a Forrester survey found. Online advertising, since its inception, has used cookies to enable analytics, ad targeting and tracking.

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Optimize your Marketing Qualified Leads (MQLs) Strategy and Close More Sales

Only B2B

Marketing and Sales Disconnect: According to Forrester: A well aligned team drives the 15% more revenue. Behavioral Analytics: Analyze user behavior across various channels (social media, email campaigns) to identify leads exhibiting buying signals. And guiding leads through this complex journey requires a well-defined strategy.

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Tech Talk with Jivox: Personalization and ecommerce marketing

ClickZ

Brands have to, at all costs, find the best way to predict customers’ path-to-purchase that works in the new normal. Before founding Jivox, Nesamoney founded Celequest, the market’s first business intelligence and analytics appliance, and served as its CEO until early 2007, when the company was acquired by Cognos/IBM.

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9 Ways Channel Data Analytics Can Help Boost ROI

Computer Market Research

How Channel Data Analytics Solutions Can Help Improve Operation, Performance, and ROI. For vendors who sell products through their own sales department or networks of distributors and resellers, channel data analytics define and consolidate nearly all information guiding business decision making. Source: Forrester Research.