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7 Elements Of Customer Understanding The C-Suite Must Master

Tony Zambito

According to recent surveys by PWC, Forrester, IBM , and McKinsey, disruptive trends in customer and buying behaviors are expected to continue over the next five years. New digital technologies are bombarding the C-Suite with promises of data-driven analytics. by Yarden Gilboa. The yield on these promises, thus far, has been lacking.

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How to measure ROI on creating and marketing content?

Ambal's Amusings

This is due to expanded self-education via the vast amount of information online, more people involved in the buying process and the resulting increase in time it takes to gain consensus to get to complex purchase decisions. Forester Blog for Interactive Marketing Professionals. Laura Patterson's book Marketing Metrics in Action.

ROI 100
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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

Because our behaviors on the social Web leave a noticeable fingerprint, smart companies can modify the way they engage and interact with us, based on our social graph, purchase history, etc. But now, social media is enabling companies to make influencer outreach a foundational marketing tactic. million followers on Twitter?

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What Bubba Gump Shrimp Can Teach You About Social Media

Convince & Convert

Eric’s Social Media Stat of the Week: Customers Independently Complete 60% of the Purchasing Decision Process Before They Contact a Sales Rep. An oldie in the sense that it’s from I think August 2011, but it’s from a B2B marketing. We do monthly reporting, and I very much value the analytics side of thing.