Biznology

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How to Use Big Data to Improve Customer Service

Biznology

That is why you should invest in a customer relationship management platform that integrates you’re your sales, marketing, and customer service tools. That is where, again, integrating your customer support tools with a CRM system can help. Once a user mentions one of those keywords, the tool will immediately notify you.

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Tools that help monitor and measure social traffic

Biznology

All too often social media marketing departments rely on interactions and likes rather than utilizing tools that measure more than just engagement (such as statistics, demographic metrics, and conversion goals along with other online and offline media mentions). Channel Specific Monitoring and Traffic Tools.

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Have you thought your CMS, SEO, and site-hosting strategy through?

Biznology

While tools like cPanel can install CMS platforms like Drupal and WordPress into $3.95/month There are a variety of 3rd party modules that can automatically optimize site content and site images in the background after setting up these plug-ins and integrating them into Google and Bing Webmaster tools, etc. CMS Site Analytics.

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Exciting new tools for B2B prospecting

Biznology

Early examples of this exciting new trend in prospecting were Jigsaw, a business-card swapping tool that allowed sales people to trade contacts, and ZoomInfo, which scrapes corporate websites for information about business people and merges the information into a vast pool of data for analysis and lead generation campaigns.

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5 Leading Ecommerce Trends for 2021 You Should Use to Your Advantage

Biznology

Enterprise resource management software allows you to organize and manage multiple sales channels for your business and handle everything from a centralized cloud location in real-time. Ecommerce businesses are increasingly leveraging artificial intelligence to gain a competitive advantage through automation and big data analysis.

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The Stratification of Social Media Listening

Biznology

But the Radian6 purchase was the last gasp of the fully integrated software stacks in social listening. Now, you can use tools such as Tableau for your analytics dashboard. You can license Clarabridge or Lexalytics for your text analytics. Top to bottom, you bought it all from one vendor.

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6 important data points to record on your customers

Biznology

The 2015 Cost of Data Breach Study: Global Analysis shows the average cost paid for each lost or stolen record that contains sensitive information is $154. Use analytics software and other tools to help you see how customers are using your website or app. User Experience Data.