Paul Gillin

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Peer Reviews With a Difference

Paul Gillin

WhoDoYou uses some sophisticated linguistic analysis to parse public Facebook conversations and figure out which ones are asking for recommendations of everything from fast food restaurants to cardiologists. My recent book, Attack of the Customers , has an extended analysis of online ratings and reviews.

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Engineering360 Joins Expanding World of Vertical B2B Communities

Paul Gillin

” Edited by David Wagman , a journalist and analyst who’s covered engineering for more than 25 years, the site features news, analysis, product research and tools, events, product catalogs, an interactive community and other resources typical of professional networks.

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How to Read and Summarize a 20-Page Research Report in 20 Minutes

Paul Gillin

They have to take a voluminous amount of data and analysis on a topic about which they may know very little and make it not only accessible but sexy. New Insight – Analysis by the report’s authors that challenges convention or indicates new ways of thinking about a trend or problem. Where do you begin?

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Groupon Digs the Hole Deeper

Paul Gillin

I haven’t conducted a scientific analysis, but in monitoring the mainstream media coverage as well as the chatter on Twitter and Facebook today, it appeared to me that commentary was running about 80% negative on the campaign. Too bad Groupon didn’t mention any of those noble goals in the commercials themselves.

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Know Thy Customer

Paul Gillin

In his book, The New Know , Thornton May makes a case for data analysis becoming the next frontier of corporate evolution. The Master of Statistical Analysis will be the new MBA. The result will be a transformation of corporate productivity fueled by deep insights into customer needs.

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How to Calculate Social Marketing ROI

Paul Gillin

ROI analysis enforces rigor that leads to better decisions. It may be possible to calculate a payback through extensive customer perception or employee satisfaction analysis, but why bother? Do you suppose the storage giant conducts an ROI analysis before making that decision? Here’s what the analysis would look like: Year.

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Measuring the Immeasurable

Paul Gillin

Most tools now also provide some degree of sentiment analysis, which attempts to derive attitudes from comments. Sentiment analysis is devilishly difficult to get right, however. Most experts I’ve spoken to on this topic say that sentiment analysis tools are at best 70% accurate. TopazPartners.com.