Customer Marketing and Martech Innovation During Covid-19
Porch Group Media
AUGUST 4, 2020
Just look at Amazon as a great example of putting customers first in everything. Source: Gartner) Speed, convenience, helpful employees, and friendly service matter most to over 70% of consumers. Source: PwC) About two-thirds of survey respondents said they have a senior CX leader and a centralized CX team in place.
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