Remove impression survey
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300+ Digital Marketing Stats to Drive Your Marketing Strategy

Marketing Insider Group

Martech) Digital marketing accounts for nearly 60% of marketing spending, as per the AMA’s 2021 CMO survey. MarketingEvolution) 37% of respondents in Gartner’s survey find manual data gathering a hindrance to team effectiveness. Khoros) 77% of X users have a better impression of a brand when they respond to a post.

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What is Customer Service? Definition, Satisfaction Metrics, Best Practices with Examples!

Martech Advisor

Amazon is a good example of great during purchase customer service in the form of reviews, FAQs, live chat, and even phone support. Customers can provide feedback at kiosks at the airport, through the mobile app in the form of a smart survey and also SMS and email surveys.