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9 Chatbot builders to enhance your customer support

Sprout Social

These builders offer a user-friendly interface with customizable templates and network integrations. Multi-platform integration Customers engage with businesses online in many ways, such as through messaging apps, social media and websites. It helps you engage with customers, answer inquiries and perform automated tasks.

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5 Alternatives to Facebook, Google, and Amazon Ads

Hubspot

According to a recent survey from Lawless Research and Factual , marketers are spending an average of 43% of their ad budget on Google and Facebook, with Amazon not far behind. These programs also include ad offerings on sites owned by the oligopoly, such as YouTube (owned by Google) and Instagram (owned by Facebook).

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Unriddled: New Transparency Efforts (And Woes) for Facebook, Amazon's Big Week, and More Tech News You Need

Hubspot

The Latest From Facebook. Even during a season that's supposed to make us slow down, take time for ourselves and our loved ones, and spend more time outside -- it seems that there's never a dull moment for Facebook. The big issue here," writes Kurt Wagner of Recode , "is that, little by little, Facebook keeps eroding user trust."

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Unriddled: Amazon's HQ2 Multitudes, Social Media's Shrinking Growth, and More Tech News You Need

Hubspot

"Unriddled" is HubSpot's weekly digest of the tech headlines you need to know. Amazon Is Rumored to Split Its Second HQ Between Two Cities. Several months after announcing its "narrowed" list of 20 contenders for its HQ2 location, rumors are swirling that Amazon will actually split its second headquarters between two cities.

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Will Amazon Take Over the Digital Ad Space? [New Data]

Hubspot

A new report from CNBC says that many advertisers are shaking up their digital budgets, and dedicating more money to Amazon ads. Amazon is now the third-largest digital ad platform, behind Facebook and Google. Amazon is now the third-largest digital ad platform, behind Facebook and Google. Source: eMarketer.

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Why social media teams will be at the center of conversational commerce

Sprout Social

What started out as a conversation between a six-year-old girl and the family’s Amazon Echo Dot turned into an order for a dollhouse and four pounds of sugar cookies. Imagine, for example, you reach out to a brand on Facebook Messenger because you’re looking for a particular shoe. What is conversational commerce?

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Unriddled: Net Neutrality's Second Chance, Facebook's Dubious Breakup, and More Tech News You Need

Hubspot

Welcome one, welcome all, to your unofficial midweek marker: HubSpot's Wednesday weekly tech news roundup. Freedom From Facebook". The campaign's mission appears to be convincing the FTC to force Facebook's portfolio companies -- Instagram, WhatsApp, and Messenger -- into separate, independently-operating companies.