2017 Retrospective: Things I Didn't Predict
Customer Experience Matrix
DECEMBER 1, 2017
In no particular order, things I didn’t quite expect this year include: - pushback against the walled garden vendors (Facebook, Google, Amazon, Apple, etc.) Did you know that Amazon accounted for more than half of all Black Friday sales last week?) onboarding”) are part of this too. growth in voice interfaces.
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