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Customer Service is the New Marketing

Buzz Marketing for Technology

Zappos was founded in 1999 and sold to Amazon for $1.2 It’s that WOW or should I say WOM that enhanced the value of their marketing and attracted a player like Amazon. Doesn’t that mean customer service is now more important to shaping customer perceptions, brand preference and future purchase activity?

WOM 100
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The Ultimate Dictionary of Marketing Terms You Should Know

Hubspot

For example, Amazon, Apple, and Nike are primarily B2C companies. A high bounce rate generally means your lists are out-of-date or purchased, or they include many invalid email addresses. In other words, it can be referenced long after it was originally published, and even then, it's still valuable to the reader. 6) Blogging.