Chuck's Blog: Why Supporting Knowledge Workers Is Hard For IT
Buzz Marketing for Technology
JUNE 27, 2008
Just ask Amazon. Its almost impossible and self-defeating to charge back for accessing the corporate intranet portal, or using enterprise search, or a wiki platform. blogs, wikis, IM, etc.) Now consider the "2.0" Or, lets say someone logs a customer service call. The short-term goal is to clear the call, right?
Let's personalize your content