2010 – Welcome to the Age of Customer Service
Buzz Marketing for Technology
JANUARY 5, 2010
At the end of the last decade we saw Amazon snap up Zappos for $928 Million. Zappos was a beacon at the vanguard of how to communicate with customers socially which is why I believe they were so attractive to Amazon. Social media has forever changed the balance of nature in favor of the customer. Tweet This! Share this on Facebook.
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