Customer Experience Matrix

OCTOBER 29, 2015

When I first described Customer Data Platforms two and half years ago, all the vendors offered an application such as predictive analytics or campaign management in addition to the "pure" CDP function of building the customer database. It’s primarily used to set up data processing flows for data cleaning, matching, and lead routing.

Work Management 120

Work Management Marketing Management Marketing Automation Services Lead Ranking 120

Hubspot

AUGUST 30, 2023

HubSpot conducted research on the “State of AI,” with over 1,350+ specialists reporting on how AI affects their business. Contrarily, only 20% of underperformers use AI to automate internal processes and improve customer experience. But what changes will it bring to the sales industry? AI augments lead scoring and qualification.

Marketing AI 59

Marketing AI Top of Funnel Lead Ranking Work Management 59

Hubspot

JULY 13, 2023

Though AI can reduce the number of low-level tasks, the sales industry will still need a human touch — with 60% of customers agreeing to it. It uses Natural Language Processing (NLP) and machine learning (ML) to gather and process huge amounts of text or speech to build forecasts, analyze sentiment, or pinpoint insights from vast data sets.

Marketing AI 52

Marketing AI Tips Work Management Ethics 52

TrustRadius Marketing

NOVEMBER 2, 2022

Recognizing the best software products based on their customer satisfaction, performance via reviews, and small business market fit. The first-ever, TrustRadius Best Software List celebrates products that support the evolution of self-serve buyers by sourcing and using customer reviews. HubSpot CRM. LEARN MORE. LEARN MORE.

Enterprise Management 52

Enterprise Management Digital Asset Management Work Management Marketing Management 52

Metadata

FEBRUARY 16, 2021

The founder and CEO of ZoomInfo who recently IPO’d. I’m the founder and CEO of ZoomInfo. I’m the founder of Performable which is basically HubSpot. This is the fourth episode of Category Creators Podcast. I have with me David Cancel, the founder of Drift and many other companies before. A serial entrepreneur.

B2B 52

B2B Zoominfo Paid Search Agency Work Management 52

TrustRadius Marketing

NOVEMBER 2, 2022

Recognizing the best software products based on their customer satisfaction, performance via reviews, and market size fit. The first-ever, TrustRadius Best Software List celebrates products that support the evolution of self-serve buyers by sourcing and using customer reviews. . HubSpot CRM. LEARN MORE. LEARN MORE. Webexpenses.

Enterprise Management 98

Enterprise Management Digital Asset Management Work Management Marketing Management 98

TrustRadius Marketing

NOVEMBER 2, 2022

Recognizing the best software products based on their customer satisfaction, performance via reviews, and enterprise market fit. The first-ever, TrustRadius Best Software List celebrates products that support the evolution of self-serve buyers by sourcing and using customer reviews. HubSpot CRM. LEARN MORE. LEARN MORE.

Enterprise Management 92

Enterprise Management Digital Asset Management Work Management Marketing Management 92