| | | Digital Voices | |  Amazon + Customer | 5 articles |
| Page 1 of 1 | Previous | Next | DIGITAL VOICES DECEMBER 6, 2011  5 tips to Improve Your Company’s Customer Service on the Web Companies that still provide phone support for customers are looking to the Internet to provide a lower cost, more efficient channel to connect customers with the resources they need to solve their problem. This is particularly true for customers who are accustomed to, or feel they require, the human interaction available via phone. Provide customers help on their own terms. | DIGITAL VOICES AUGUST 20, 2012  Scaling Up To Handle Big Data Analytics – The Cloud Could Be The Key Amazon recently conducted a Big Data event in Boston where its web services division (AWS) shared with the community how customers are leveraging its cloud platform to process large data and calculation sets. Computing on the scale required to handle Big Data comes with a number of challenges. Store. Analyze. Share. Barriers to Entry. What is a cloud computing framework? | | | | | |
| DIGITAL VOICES MAY 22, 2012 Big Data and the New Marketing Paradigm In the age of online shopping, marketing automation, point-of-sale computing and other instant customer feedback, Big Data has become the recent buzz word, touted as the be-all and end-all answer to the marketer’s prayers -but what is Big Data really? For marketers, this kind of data gives us actionable information about how best to get our product into customers’ hands. service that helps our customers identify which of many marketing touch points are meaningful to sales, and presenting them in a visual, easy-to-read dashboard. Tasks like A/B testing (e.g. | DIGITAL VOICES DECEMBER 6, 2011  5 tips to Improve Your Company’s Customer Service on the Web Companies that still provide phone support for customers are looking to the Internet to provide a lower cost, more efficient channel to connect customers with the resources they need to solve their problem. This is particularly true for customers who are accustomed to, or feel they require, the human interaction available via phone. Provide customers help on their own terms. | DIGITAL VOICES DECEMBER 6, 2011  5 tips to Improve Your Company’s Customer Service on the Web Companies that still provide phone support for customers are looking to the Internet to provide a lower cost, more efficient channel to connect customers with the resources they need to solve their problem. This is particularly true for customers who are accustomed to, or feel they require, the human interaction available via phone. Provide customers help on their own terms. | |
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