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Nine brands innovating customer-centric retailing today

ClickZ

30-sec summary: Most customer-centric retailers today are still defined by their likeability, friendliness, and individualized engagement with their customers across different channels. Being customer-centric is not only about having a “think digital-first” mindset. What defines the success of customer-centric companies?

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Seven Ways to Increase Your Brand Influence

Webbiquity

Brands also need influence in order to directly affect the behavior of their customers and make them more likely to identify with, relate to, or define themselves by the brand. Brands compete for the attention of their customers in real-time, across various channels. Use a comparison tool on their phone to find the lowest price.

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Will CDP Buyers Consider Private Clouds as On-Premise Deployment?

Customer Experience Matrix

Most Customer Data Platforms are Software as a Service products, meaning they run on servers managed by the vendor. So before releasing the CDP Vendor Comparison report – now available here – I added a line for on-premises deployment. Presumably the customer data in a CDP qualifies as sensitive. public clouds.

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Martech for CEOs: 7 Things You Absolutely Need to Know

Televerde

How you use martech can be the differentiator between exceeding revenue goals and beating competitors, or driving your numbers into the ground. Run an analysis and side-by-side comparison of each martech’s features and monthly cost. Do you want to: Prevent a certain number of customers from churning? More Isn’t Always Better.

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Social media and mobile produce a commoner sense

Biznology

Time was that when a customer came into your store, the purchase decision was made there. You could count on the majority of your customers making decisions about your stock based on a small variety of factors in the past. Image via Wikipedia. by Eva Lyford. That's true no longer.

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Price Matching Pros and Cons for Online Retailers

Webbiquity

Very often though, businesses rely almost entirely on “lowest prices” as their unique proposition (though it can be argued that at that point it is no longer exclusive at all) rather than trying to differentiate themselves in a truly effective way. Price matching reassures customers that they have made a smart purchase at the best price.

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Ecommerce 101: What Is Ecommerce?

TrustRadius Marketing

Online buying and selling have been available to the public since the 1990s , starting with a small online book selling business that called itself Amazon. Flash forward a few decades and both Amazon and the ecommerce industry in general have expanded rapidly. Amazon, Etsy, eBay) or directly from retailers’ websites.