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Nine brands innovating customer-centric retailing today

ClickZ

30-sec summary: Most customer-centric retailers today are still defined by their likeability, friendliness, and individualized engagement with their customers across different channels. Being customer-centric is not only about having a “think digital-first” mindset. What defines the success of customer-centric companies?

Branding 114
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Martech for CEOs: 7 Things You Absolutely Need to Know

Televerde

How you use martech can be the differentiator between exceeding revenue goals and beating competitors, or driving your numbers into the ground. Run an analysis and side-by-side comparison of each martech’s features and monthly cost. For example, copywriting and chats still demand human ingenuity and creativity.

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Book Review: Content Rules

Webbiquity

According to recent research , nearly 80% of CMOs see custom content as the future of marketing. 70% of customers said they “felt closer to a company as a result of content marketing.” “Know your customers…and what keeps them up at night. Branding, after all, is about differentiation.

Rules 100
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The Video Structure that Big Agencies Use to Create Successful Videos

Single Grain

Use the following suggestions to help you hone in on who your best customers might be and why they need your product. Where do your target customers live? Determine if your product is something potential customers know they want or something they need to know exists first. Learn what your customers love and what they value.

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How to Optimize Your E-commerce Site for Revenue

Convert

You have a lot of window shoppers browsing, making comparisons, soaking in your content, but they’re just not ready to buy. You could still use creative automation to crank out ads that get you a positive ROAS but that only leads to short-term wins when you really should be focused on revenue optimization. If only it worked like that.

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How to Optimize Your E-commerce Site for Revenue

Convert

You have a lot of window shoppers browsing, making comparisons, soaking in your content, but they’re just not ready to buy. You could still use creative automation to crank out ads that get you a positive ROAS but that only leads to short-term wins when you really should be focused on revenue optimization. If only it worked like that.

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How to Create a Killer SaaS Content Marketing Strategy

Single Grain

The customer acquisition cost (CAC) of SaaS companies from content marketing is about 15% lower than that of paid ads. Unlike traditional companies whose main aim is usually to get a sale, most SaaS companies use content marketing to differentiate themselves from their competitors and attract trial subscriptions or demo sign-ups.