| || |
|Page 1 of 1 || Previous | Next |
| | B2B MARKETING ZONE POSTS
JULY 7, 2010 Top 40 Posts and Hot Topics of Inbound Marketing and Social Media
They help to support our arguments, enable us to build our business cases and they shine light on new opportunities and emerging market segments that hold potential for our offerings. CK’s B2B Blog , June 8, 2010 I recently ran across a positively terrific article on WOM penned by McKinsey’s Jacques Bughin, Jonathan Doogan and Ole Jørgen Vetvik. Well worth the read, the authors delineate 3 different types of WOM, propose a new way for measuring it, and explain how the IMPACT of WOM is critical, not just the volume thereof. Best of B2B Marketing. Enjoy.
| | BUZZ MARKETING FOR TECHNOLOGY
MARCH 25, 2010 The Perfect Storm in Customer Service
In my last post we discussed the 4 reasons why using Social Media pays to provide Support : Customers prefer a good customer experiences to low prices, helps aid in spreading WOM, makes customer less likely to defect and results in high profitability for the company. Related posts: 2010 – Welcome to the Age of Customer Service At the end of the last decade we saw Amazon. Tweet This!
| || ||
B2B Marketing Zone can personalize the content based on your interests, your LinkedIn profile, what you share on Twitter and LinkedIn, and what content people similar to you are sharing. More on Content Personalization
Sign-in using your social networks so we can begin to personalize your experience.
We need your email and password to allow you to log into your personalization features.
Enter your email address to reset your password. A temporary password will be e-mailed to you so that you may log in.