The ROI Guy

MARCH 1, 2016

Gartner recently published their latest worldwide IT spending forecasts, and with a likely economic slowdown on the horizon, are projecting an anemic 0.6% And Gartner is predicting that by 2020, as much as 90% of IT spending could be driven by the business. Sources: Gartner Says Worldwide IT Spending is Forecast to Grow 0.6

Gartner 40

Gartner Spending Effectiveness Marketing Proposals 40

The ROI Guy

JULY 15, 2015

Gartner recently published their latest worldwide IT spending forecasts with a sharp downward revision, now projecting a 5.5% This latest estimate from Gartner is a further downward revision of the overly optimistic forecast published to kickoff the New Year, where Gartner was anticipating a 2.4% YoY decline from 2014 levels.

Gartner 40

Gartner Spending Effectiveness Marketing Proposals 40

Martech Advisor

DECEMBER 6, 2019

Amazon is a good example of great during purchase customer service in the form of reviews, FAQs, live chat, and even phone support. Customers can provide feedback at kiosks at the airport, through the mobile app in the form of a smart survey and also SMS and email surveys. The top 7 customer service satisfaction metrics are: 1.

Customer Satisfaction 79

Customer Satisfaction Lead Ranking Service Practices 79