Remove aging

Chris Koch

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Why the volume and quality of interactions with customers has to pass for social media ROI

Chris Koch

Old beliefs about the relative value of earned media vs. advertising are all over the map—and probably need to be revised in the age of social media. Owning” a keyword term in Google searches is nice, but building traffic to your blog through references on other blogs and websites is the key to sustained, long-term growth.

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6 lessons on how NOT to market to customers

Chris Koch

Thank goodness for Google—the day prior I found that he got five-stars on a health review site! But this guy still isn’t the surgeon. He’s a colleague. Then, as you are lying on a bed outside the O.R. waiting to be worked on, you meet the doctor who will be doing the work. Operated on a New England Patriot!).

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Why Twitter is for old people

Chris Koch

To someone her age, the concept of following immediately conjures up the issue of personal relationships—who you hate and who you like—and status—who is popular and who isn’t. The news, advice, and references I get each day from my Twitter “friends&# is better than any Google news or blog feed.

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Six factors driving B2B social media marketing adoption

Chris Koch

However, age trumps rank in terms of social media usage. For example, a Forbes/Google survey of 354 top executives found that more than 50% of executives under 40 maintain a work-related blog, Twitter their thoughts, and visit online social networks frequently.