Remove aggregator customer relationship
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PKM and the Organization - Pollard

Buzz Marketing for Technology

And the creative people who often had the Knowledge Director thrust upon them conceived of KM as a means for increasing organizational innovation, customer satisfaction and employee retention. One of the initial goals of KM was disintermediation -- getting rid of the layers between front-line people and useful information.

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Top 56 B2B Marketing Posts for September 2010

B2B Marketing Zone Posts

Social CRM: social media and communities in customer relationship management and marketing - Conversionation , September 9, 2010 Let me start this post with a quote from “Using your customers’ desired actions to increase your sales”, a paper Gerry McGovern and Kristin Zhivago published earlier this year. You have a list.

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What?s Digital Transformation? The Answer of 10 Experts

Exo B2B

Click on the names to access their impressive profiles on LinkedIn). that speaks to the modern-day innovator’s charter: Digital Transformation: A technological, cultural, and operational shift in which organizations leverage data to deliver customer value, innovate with agility, and sustain vitality. Dion Hinchcliffe. Shel Holtz.