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Customer Experience Matrix

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Lexer Grows Its Customer Data Platform from Social Listening Roots

Customer Experience Matrix

There are standard integrations with Facebook, Twitter, and Google Adwords advertising campaigns. This system displays the customer’s profile including a detailed interaction history and group memberships. External systems can also use an API to read the Lexer data, which is stored in Amazon Elastic Search.

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VEST Report: Latest Trends in Marketing Automation, and Where's My Hoverboard?

Customer Experience Matrix

The new version includes a big technical change: instead of the interactive Flash document that was very cool but people often had trouble running, it’s now a combination of PDF for the core document and Excel spreadsheet for the detailed vendor scores. VEST Report.

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Marketing attribution systems: a quick look at the options

Customer Experience Matrix

This question disqualified a few vendors that look only at online interactions. Does the system capture offline as well as online messages? You need both to understand all influences on results. In practice, most vendors can incorporate whatever data you provide them, so if you have offline data, they can use it.

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Next-Generation Marketing Automation Systems Target Small Business

Customer Experience Matrix

Not quite standard but increasingly common features include social media sharing and tracking, Webinar integration, visitor identification via reverse IP lookup, and capturing campaign information from Google AdWords. These are connected with revenue captured in CRM to create return on investment reports.

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Hubspot Offers Small Business Marketers a Big Bundle of Features

Customer Experience Matrix

Although Hubspot positions itself as an “inbound marketing system,” it actually does more than the search engine optimization, blogging, social media interactions and related analytics needed to generate Web traffic. The one major missing inbound marketing feature is paid search management, such as Google AdWords integration.

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Why Social Media Really Matters

Customer Experience Matrix

Some of this may be due to the fact that it’s much easier to buy search advertising (think Google AdWords ) than other types of online ads. Search marketing reaches a new level of engagement because customers can interact directly with the company Web site.

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Youcalc: On-Demand Analytics Without Stored Data

Customer Experience Matrix

That is, youcalc provides analytical applications that read from an existing system, typically a Software-as-a-Service vendor like Salesforce.com or Google AdWords. Parameters of each function can be edited during the set-up or connected to objects like drop-down menus for end-user interaction. date range) and metrics (e.g.