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Biznology

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Why B2B Marketers Should Try CTV Advertising

Biznology

Over the last couple of years, Connected TV, via channels like Hulu and IMDB, has emerged as a productive new advertising medium. Many B2B marketers have historically avoided broadcast advertising, due to the big buys required, and the enormous waste. Which is exactly what B2B marketers need: zero waste and clear accountability.

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Customer experience enemy #1: the org chart

Biznology

It’s always possible to have a bad digital customer experience if you lack the skills or investment to create one. A consultant friend recently asked me to put together a questionnaire for a discovery workshop on digital customer experience. How do you gather customer feedback? What are your business goals? experience design?

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Connected consumption is the new customer experience (CX)

Biznology

When countless products and services become connected, personal customer-vendor relationships will be added. Each task and step will include new people-first automated conversations that replace searching, customer support, shopping, and e-commerce services like Amazon. Local logistics responds flexibly to customers’ daily lives.

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Advertising methods are too ephemeral

Biznology

I tell anyone who will listen to me that the current crop of advertisement methods is too short-lived. It is really amazing how effective this sort of “advertising” promotion works. Advertising knows it needs to jump off the locomotive before it pitches into the gorge (the bridge is out!) Internet Marketing Offline Marketing'

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5 Ways Service Businesses Can Use SMS for a Better Customer Experience

Biznology

According to Jeffrey Vocell, Principle Product Manager for the HubSpot Growth Platform, customers expect to be contacted by brands across 13 different channels, with a 10-minute response time. Why SMS Messaging for Customer Experience? When talking about customer experience, the customer is in control.

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Am I connecting with my customers enough? 10 tips for customer outreach

Biznology

How’s your customer outreach? You might be looking at how to secure new customers and follow up on leads, but are you also keeping your existing customers happy? We hear a lot about customer engagement and outreach these days. After all, holding on to those existing customers is really your bread and butter.

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Switch the user interface to accelerate growth and leadership

Biznology

Advertising looks like an unstoppable force as it drives Google ’s and Facebook ’s dominance, earning them one-fifth of global ad revenues. But advertising has become increasingly disliked as it has been turned into a weaponized platform that tracks and targets every person. Today, new people-first technology can disrupt advertising.