Attack of the Customers: The Pampers Dry Max Crisis
Paul Gillin
AUGUST 29, 2012
In February, 2010, a visitor began a campaign called “Flood the CPSC!” Fox is a 30-year media relations veteran with more than a decade at P&G and experience with the customer skirmishes that are a constant fact of life at such companies. She also cited media reports that claimed portions of the agency’s report are missing.
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