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6Sense Finds B2B Prospects Using Web Site Activities

Customer Experience Matrix

and key activities (Web site visits, topics researched) and scores at both company and individual levels. Standard integrations are available for Salesforce.com , Oracle Eloqua and Marketo. The advantage of Web site activity is it finds companies early in the buying cycle, when they are most open to considering new vendors.

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Why You Should Send Your CRM Your Product’s Usage Data

InsightSquared

That’s far, far different than website activity. Thankfully, most CRMs have extensive API documentation that can walk a developer through integrating your product. Here at ezCater , we integrated our product with Hubspot using Hubspot’s suite of APIs, the key one being the contacts API.

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KXEN Packages Automated Predictive Models within Salesforce Apps

Customer Experience Matrix

As I mentioned in my Marketing Automation Beer Goggles post, KXEN introduced a free lead scoring app for Salesforce.com users at Dreamforce. The variables will include all standard and custom fields on the lead object, which isn’t too bad except that there might be useful data on related objects such as activity details.

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Fliptop: A Customer Data Platform for Predictive Lead Scoring, Pure and Simple

Customer Experience Matrix

The one objective distinction is that FlipTop is publicly listed on the Salesforce.com App Exchange, meaning it has passed the Salesforce.com security reviews. There are existing connectors for Salesforce.com, Marketo , and Eloqua and it’s fairly easy to connect with others. Infer takes a similar approach.)

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Thunderhead ONE Provides Powerful Journey Orchestration

Customer Experience Matrix

Other systems can feed data into ONE using a REST API or batch file imports. There are prebuilt API connectors for Salesforce.com CRM, Microsoft Dynamics CRM , and SAP Cloud for Customer. ONE lets users assign journey stages to activities and then classify interactions by activity type. Journey mapping.

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Woopra Grows from Web Analytics to Multi-Source Customer Data, Insights and Actions

Customer Experience Matrix

It does this by directly capturing behaviors from Web site visits and mobile app interactions (via Javascript tags and API calls from iOS or Android) and by loading operational data such as purchases and customer service interactions. Pricing is based on activity volume and starts at $80 per month for the mid-level edition.

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Influitive Helps Marketers Build an Army of Advocates

Customer Experience Matrix

Advocates can also earn badges and progress through levels, which gives them new reasons to stay active. managing awards, and API-level integration to pull profile data ( LinkedIn ), record completed challenges ( Quora , Twitter , Facebook , LinkedIn) and announce completed challenges ( Salesforce.com Chatter).