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Personalization Is Powerful — Here’s How To Make It Ethical, Too

Salesforce Marketing Cloud

It’s a scenario where everyone wins — when the strategy works well. They also expect companies to respect their privacy, and handle their data in a lawful and ethical manner. To start with, let ethics be your guide. How to build an ethical personalization strategy. To start with, let ethics be your guide.

Ethics 98
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Ethics in B2B Digital Personalization – Is it Possible?

ANNUITAS

But the real question posed is whether or not these platforms were originally conceived of with manipulative intent. For a brief few minutes during and after watching the film, I questioned myself. In my work life, have I too become one of those evil algorithms looking to manipulate buyers just to make a profit?

Ethics 130
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How to protect customer trust when using AI

Martech

They’re asking themselves questions like: How can I trust this business or build a working relationship if I don’t even know who’s talking to me? When the speaker’s credibility matters more than the content they share, it’s time to be more proactive about how you build trust with customers across every channel.

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Privacy Compliance: Finding a B2B Data Vendor You Can Trust

Zoominfo

Working with a non-compliant data vendor runs the risk of serious fines, negative publicity, and being forced to rebuild your database from scratch. Security : The act of protecting data from unauthorized access and potential breaches. What is your stance on data ethics? To put it simply, their risk is your risk.

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Building Trust in AI Needs a Human Touch

Salesforce Marketing Cloud

As more generative AI innovations become available, the question of what’s trustworthy becomes more acute. Salesforce Research & Insights recently conducted research that shows AI is more trusted and desirable when humans work in tandem with AI. It can be unpredictable, inaccurate, and at times can make things up.

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Build Trust with Your Customers in the Age of AI

Salesforce Marketing Cloud

In an era dominated by AI, the significance of trust has reached new heights. As industry leaders navigate through disruption and innovation, establishing and nurturing trust with employees and customers is more than a necessity. This, in turn, emphasizes the importance of building and maintaining trust.

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4 Ways Large Language Models Help You Do More With Customer Data

Salesforce Marketing Cloud

Learn about ethical AI AI technology is only as good as the data it draws from. To put things into everyday context, large language models provide answers depending on how a question is phrased. Although the questions are similar, responses can vary by context. For example, “ what are LLMs and how can they help my business?