Measuring Customer Experience for B2B Marketers
Oktopost
JANUARY 12, 2021
Measuring the B2B customer experience involves different KPIs than B2C eCommerce sites. Those sites prioritize metrics like add-to-cart, funnel fallout, product comparisons, abandoned cart, and customer reviews, among others. Some metrics carry over, like bounce rate, total page visits, and time spent on-site.
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