Top 5 Retail Customer Experience (CX) Strategies for 2020!
Martech Advisor
JANUARY 9, 2020
Retail customer experience is defined as the overall experience a retail brand provides its customers and prospects, across touchpoints and channels including in-store and online. A 2013 Walker study predicted that by the year 2020, customer experience will outdo price and product as the key brand differentiator.
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