Paul Gillin

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IDC: US Tech Firms Underestimate Emerging Market Opportunity

Paul Gillin

Latin America, Central & Eastern Europe, Middle East, Africa (CEMA) and Asia Pacific economies are will spend nearly as much on IT as the US in 2012, said Sandra Ng , Group Vice President of the Information & Communications Technology Market Group at IDC in an address to the research company’s Directions 2012 conference this morning.

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Research Finds Expanded Marketing Role Correlates With Business Results

Paul Gillin

Two thirds of marketers don’t integrate e-mail data with other customer information or they integrate data manually, which doesn’t scale. The State of Marketing: 2012 IBM Global Survey. And who better to help them get there than the technology pros? Other interesting data: E-mail is kind of a mess.

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Attack of the Customers Press Release

Paul Gillin

Attack of the Customers analyzes customer-driven negativity campaigns like the 2010 Pampers Dry Max Facebook crisis and the 2012 beef-industry “pink slime” hysteria to identify lessons brand owners can apply to understanding customer motivations and preparing response strategies. Contact information: Paul Gillin. Capacity to Destroy.

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Live Blog: Lotusphere 2012 Opening Session

Paul Gillin

Alistair Rennie at Lotusphere 2012. The IBM Customer Experience Suite is aimed at making it as easy as possible to reach mobile customers, deliver engaging experiences and apply analytics for informed decision-making. They think nothing about connecting with people and sharing actionable information. Joerg Dreinhoefer, GAD.

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Five Lessons From the Web 2.0 Summit

Paul Gillin

This is one reason we’re seeing a race by B2B marketers in particular to give away tactics and information that were once their source of competitive advantage. Mary Meeker of Morgan Stanley sees smart phone shipments surpassing PCs in 2012 ( Here’s the video of her terrific presentation ). This year’s Web 2.0 This year’s Web 2.0

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IBM’s Beck: Social Business is About Enablement, Not Control

Paul Gillin

Amadori is an Italian food processor specializing in poultry that created a network of micro sites that combine company and public information to answer common questions. Beck pointed to examples of customers that are adopting social business tactics in their own markets.

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How Twitter Amplifies a Customer Attack

Paul Gillin

The target publication date is late 2012. To the uninitiated, it’s a cacophony of voices sharing mostly useless information. Instead of relying on just one channel for information, you tap into the collective reports of many. However, even that small number can unleash a breathtaking amount of information.

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