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You Can Avert Disaster! It’s Your Customers Who Will Show You the Way

Marketing Insider Group

The customer. Listening to what the customer wants , striving to exceed expectations, and having the ability to anticipate customer needs is the secret to success (and survival) in our turbulent digital era. Only by a shift in corporate culture and a focus on the customer would Kodak have ever had a chance of surviving.

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Why Your B2B Buyer Customer Experience is Bad

LeanData

For the most part, the customer experience B2B sellers deliver to B2B buyers is horrible. Customers Want a Better Buying Journey. Customers Increasingly Take Control Over Their Buying Journeys. Generally, B2B marketers and sellers are stuck in processes built under a different buying paradigm. Time for a mea culpa.

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#Pubcon 2012: Tips, Tools & Trends

KoMarketing Associates

Last week I was fortunate enough to spend the week in Las Vegas for Pubcon 2012. Top Tips from Pubcon 2012. Your about us section gives you the ability to connect with potential customers. Give Customers Something. Give your customers something without expecting anything in return. Top Tools from Pubcon 2012.

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The Coming Customer Data Tsunami: 3 Predictions for 2019

DiscoverOrg

“Big data” is very 2012. As customers , we got used to the big-data treatment – fast. Highlights include a contracting tech stack, increased emphasis on customer experience , and renewed focus on preventing churn. What level or type of engagement is most indicative of customer satisfaction, or lack thereof?

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2012 Resolutions for the B2B Marketer

ANNUITAS

Although there are five, I’m hoping that each B2B marketer should resolve to focus on at least one for 2012. If this is still the marketing and sales approach for your organization, you should resolve to stop it in 2012. The branding and communications focus of yester-year is no longer applicable in today’s B2B buying process.

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6 Sales & Marketing Strategy Recommendations for 2012

ViewPoint

From the customer buying cycle and lead nurturing to sales and marketing alignment, lead quality vs. lead quantity, and effective sales processes, he consistently zeros in on root causes and identifies key actions that help close more deals and improve revenue results.

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The Top-5 B2B Marketing Trends for 2012

Everything Technology Marketing

As every year, I asked the 25,000 marketing professionals in the B2B Technology Marketing Community on LinkedIn about their B2B marketing priorities for 2012. And here are the results: 1 - Integration of social media Social media remains the #1 topic in 2012. What marketing areas are becoming relatively less important in 2012?