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How Younger Generations are Disrupting B2B Buying

Zoominfo

That’s why it’s important for companies to understand the needs of their younger buyers to avoid costly customer discontent. The marketplace is not just about products or services — digital platforms, social influences, company values, personalization, and authenticity all matter to younger generations. Take the assessment today!

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[UPDATE] 7 Customer Loyalty Programs That Actually Add Value

Hubspot

Did you know it costs a business about 5-10X more to acquire a new customer than it does to sell to an existing one? Not only that, but on average, current customers spend 67% more than new customers. And if you’re like 65% of marketers, your company has implemented a loyalty program. But is your loyalty program working?

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78 Customer Engagement Statistics

Zoominfo

On the most basic level, customer engagement can be defined as the ongoing relationship between a brand and its customers. And, even though customer engagement is only a piece of the marketing puzzle, it shouldn’t be ignored. The Current State of Customer Engagement.

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5 Content Marketing Lessons from the Fastest Growing SaaS Companies

Marketing Insider Group

In addition, SaaS companies are always playing a long game with customer acquisition, looking to create content that continually demonstrates the value of their brand so customers keep them top-of-mind when it comes time to purchase new solutions. They want to be absolutely sure the products and services they choose are the right ones.

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Nine brands innovating customer-centric retailing today

ClickZ

30-sec summary: Most customer-centric retailers today are still defined by their likeability, friendliness, and individualized engagement with their customers across different channels. Being customer-centric is not only about having a “think digital-first” mindset. What defines the success of customer-centric companies?

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Inside SAP’s Customer Loyalty program

Integrated B2B

In her role as Customer Experience Director for enterprise software giant SAP’s Customer Office EMEA, Mette is responsible for a customer loyalty program that leaves most other programs far behind in terms of maturity and sophistication. In short, he epitomized the idea of a great customer experience.”.

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Relationship Advice That Will Help Increase Brand Loyalty

Sprout Social

New customer relationships start out strong, don’t they? This Valentine’s Day, work to keep the brand love alive with 10 pieces of relationship advice that will keep any customer engaged. This Valentine’s Day, work to keep the brand love alive with 10 pieces of relationship advice that will keep any customer engaged.

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