Paul Gillin

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IBM Expands Social Business Services

Paul Gillin

Mentions of the term on the Internet grew from two million in 2010 to about 20 million in 2011, according to an informal Google search. The term “social business” has been gaining traction in the last year. “It’s not just about demand generation but incorporating social it into all aspects of your business.”

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Social Marketing Wisdom from the Insurance Industry – Really

Paul Gillin

I was privileged to be on a panel with some outstanding social media practitioners from the insurance industry at the 2011 Social Media Conference for Financial Services put on by LOMA LIMRA this morning. These four criteria provide a framework for making a rapid and relevant decision about new platforms and opportunities like Google Plus.

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How Twitter Amplifies a Customer Attack

Paul Gillin

During the Occupy Wall Street protests in New York in 2011, for example, the #needsoftheoccupiers tag made it possible for supporters to identify and respond to requests from protesters for everything from books to pizza [2]. 2] Occupying Wall Street: The Inside Story of an Action that Changed America (New York and London: OR Books, 2011) p.

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The End of ‘Social Media’

Paul Gillin

I’ll resist that urge, though, and instead present a plea: Let’s make 2011 the year we stop talking about “social media.”. Ten years ago, almost no one had heard of Google, there was no online video and consumer ratings were unknown. This is the time of year when a lot of people make predictions.