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Building Loyalty Evolves with Data, Smartphones, and Personalization

Zoominfo

The data (and deals) helped improve the most valuable customers’ experiences. Early loyalty programs existed in part to gather data on the best customers to deliver a better experience to all customers. Mobile Devices Make Loyalty Immediate (2011-present). The Rise of Customer Experience Roles.

Loyalty 226
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2011: The year of personal brands

Chris Koch

This is the year that the personal brand begins to do battle with the corporate brand. I think we need to let the personal brand win—especially in B2B. It’s relevant but still a step removed from the truly personal connection. Then as marketers, we create a virtuous cycle that links these personal brands to the corporate brand.

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The Fascinating 40-Year Evolution of User Experience in eCommerce

Convert

But even if a retailer gets all of this right — it would be ineffective without creating a unique, attractive, and smooth user experience. User experience or UX includes all aspects of the user’s interaction with a business and the products or services it has to offer. UX Can Make or Break eCommerce Websites. eBay in 1996.

eCommerce 119
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7 Key Stats That Point to the Future of Marketing

Marketing Insider Group

Blame a few fuzzy data in a 2011 study. It makes my case for personalizing content , doesn’t it? When you personalize content for every segment of your target customer base, you’ll be sure to hit the mark every time. Personalize mobile messaging. As Anita Lettink shows, that old saw is a bit of a myth.

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Augmented Reality For B2B Marketing in 2011? | B2B Marketing Insider

Marketing Insider Group

Skip to content Home About Michael Brenner Appearances B2B Marketing Insider Michael Brenner's Blog on B2B Marketing Content Marketing Demand Generation Mobile Sales Alignment Search Marketing Social Media Strategy December 21, 2010 4 Subscribe Augmented Reality For B2B Marketing in 2011? Whoa – quite a mouthful! Virality.

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BlueVenn Bundles Omnichannel Journey Management, Personalization, and Single Customer View

Customer Experience Matrix

The company offers what it calls an omnichannel marketing platform that builds a unified customer database, manages marketing campaigns, and generates personalized Web and email messages. This puts a line of code on client Web sites to gather click stream data, manage first party cookies, and deliver personalized messages.

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11 Indispensable B2B MarTech Solutions Cybersecurity Marketers Actually Use

KoMarketing Associates

Since I published my first WordPress post in 2011, I can’t tell you how many blogs I’ve written or websites my various teams have designed. Personalization is becoming a key area of focus for B2B marketers, with 50% saying their organization has made it a company-wide strategic initiative.