What is Customer Experience (CX)? Definition, Design, Management, Trends and Examples!
Martech Advisor
OCTOBER 14, 2019
So what are customer experience touchpoints? Customer experience touchpoints are all occasions where a customer engages with a brand, organization, product or service - from buying journey to post sales services. Create and deliver differentiated experiences. Why you Should Care about Customer Experience: The 3 Key Advantages.
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