Marketing Automation Vendors Added Webinars, Social Media, and Dynamic Content in 2011
Customer Experience Matrix
FEBRUARY 5, 2012
(In this and following charts, “feature availability” is the ratio the actual vendor scores to the highest possible scores. The scores are on a scale of 0 to 2, where 0 means a feature is missing, 1 means it is partly available, and 2 means it is fully available. Remember, though: more features is not always better.
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