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Paul Gillin

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Bidding Fond Farewell to BtoB Magazine

Paul Gillin

I have worked with BtoB for nearly seven years, publishing about 120 columns and articles during that time. The staff has always been a joy to work with, and BtoB has played a critical role in my own education about the transformation of media. My association with BtoB began as a happy accident.

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IBM Expands Social Business Services

Paul Gillin

Seeking accelerate its pole position as a leader in the emerging concept of “social business,” IBM introduced new programs, services and partnerships to help organizations grasp the concept and make it work for their organizations.

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Attack of the Customers: The Pampers Dry Max Crisis

Paul Gillin

In March, 2010, Procter & Gamble announced the most significant technical advance in disposable diapers in a quarter century. By the time of the early 2010 rollout, more than 2 billion unbranded Dry Max diapers had already been sold “without issue,” Fox said. In February, 2010, a visitor began a campaign called “Flood the CPSC!”

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The Changing Rules of B2B Marketing

Paul Gillin

By early 2010, that number was over 5,000. Recruiters have found that social channels are far more effective in identifying prospective employees than recruitment advertising sources and that prospects came into the hiring cycle with a better understanding and more enthusiasm about the company they were hoping to work for.

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Know Thy Customer

Paul Gillin

In 2010, the analyst is to the value creation dance what the CIO was in the 80s and 90s: unloved, misunderstood but poised to play a major role in the future. We’re living in a complex society and the ticking bomb is not understanding how operations work. Let’s analyze it. At BP, that was not the case. Can one person know it all?

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Remembering Peter Morrissey

Paul Gillin

I first met Peter nearly 30 years ago when he and my ex-wife worked at the same PR agency. He invited me to give some presentations to a couple of clients and then hired me in 2010 to visit his offices in Boston’s South End once a month and talk about different aspects of social media promotion. How could you not?

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How Twitter Amplifies a Customer Attack

Paul Gillin

We’ve all heard that a million monkeys banging on a million typewriters will eventually reproduce the entire works of Shakespeare. The most notable example of Twitter brandjacking was @BPGlobalPR, which popped up during the 2010 Gulf oil and began skewering BP as the oil company desperately struggled to stop the Deepwater Horizon spill.

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