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Chart Your Professional Course With the New Service Career Path

Salesforce Marketing Cloud

Skill building is critical for career advancement – and it’s important to know which skills to prioritize, based on your chosen customer service career path. This is critical, as 55% of service professionals say they need better training to do their jobs well, according to Salesforce’s State of Service report.

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2010 – Welcome to the Age of Customer Service

Buzz Marketing for Technology

Every business must recognize that customer service is now their primary business. I believe that we are entering the age of customer service and customer service economy will become the norm this decade and beyond. 10 BtoB Marketers Predictions for 2010 Around this time last year I wrote about some Predictions.

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Sometimes the Best Customer Service Innovation Means Flipping the Script

Salesforce Marketing Cloud

But all of that was secondary to the real focus — the store design revolved around creating an entirely new, innovative customer service experience. Let’s do free services on all Apple products we sell. Apple’s innovative customer service experience helped build loyalty. Let’s do free classes.

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Has Corporate America Reached A Diversity Tipping Point?

Zoominfo

Since 2010, there has been exponential growth in one essential area: hiring. Will this be a turning point for companies large and small to not only pay lip service to social causes, but also to ensure they’re supporting those causes with the human capital necessary for sustained change?

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Social Media Marketing Strategies for 2010

Webbiquity

Marketing Sherpa last week released its 2010 Social Media Marketing Benchmark report. Among the key findings from the report: Despite the lingering economic malaise, companies across virtually all industries plan to increase budgets for social media marketing in 2010. The lessons? Share this on Mixx. Tweet This! Seed this on Newsvine.

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ClickInsights: Social Media Marketing in 2010

Ambal's Amusings

How will social media marketing evolve in 2010? We have invited 2 Social Media Icons - Pam Brossman and Chris Garrett - to shed light on the following question: "What do you foresee as the biggest change that will happen in social media marketing in 2010? How should marketers and businesses adapt to this change?"

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2010 Will Bring New Features to Demand Generation Systems

Customer Experience Matrix

Summary: the demand generation market will continue to grow in 2010, and it may attract some new, big competitors from outside the industry. What will 2010 bring? It’s possible that some solutions will be based on automated customer service agents already used for other interactions. business-to-business marketing automation.