Attack of the Customers: The Pampers Dry Max Crisis
Paul Gillin
AUGUST 29, 2012
In March, 2010, Procter & Gamble announced the most significant technical advance in disposable diapers in a quarter century. Shah believed P&G had substituted a cheaper Cruisers for its existing product and not told anyone about it. “I In February, 2010, a visitor began a campaign called “Flood the CPSC!”
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