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Paul Gillin

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Attack of the Customers Press Release

Paul Gillin

New Book Explores Recent Epidemic Of Online Customer Assaults on Businesses. ‘Attack of the Customers’ Helps Marketers and Business Owners Manage and Prevent Reputation Threats Carried on Blogs and Social Networks. Contact information: Paul Gillin. Capacity to Destroy. He was inducted into the CRM Hall of Fame in 2007.

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B2B Blogging Excellence

Paul Gillin

Process Experts was named Best Corporate Blog by BtoB magazine in 2010 and Cahill is now leading the company’s charge into Twitter and Facebook while institutionalizing best practices among all the Emerson Process Management divisions. Blogging isn’t just pushing out information, it’s responding to the interests of your market.”.

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How Twitter Amplifies a Customer Attack

Paul Gillin

Twitter is the enigma of social networks. To the uninitiated, it’s a cacophony of voices sharing mostly useless information. Instead of relying on just one channel for information, you tap into the collective reports of many. Facebook members share messages and links mainly with people they already know.

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