These are my favorite 40 that cover Twitter, Facebook, blogs, [.]. Sales Intelligence Social CRM Social Selling Technology B2B b2b sales CRM crm 2.0 facebook google insideview jigsaw linkedin Microsoft Dynamics sales productivity social selling socialprise twitter Web 2.0After searching far and wide for infographics I figured I would share some of the ones I have come across that focus on social media and B2B. InsideView puts out infographics on a regular basis, two are included in this post with more to come. Sales 2.0 customer 2.0 Dreamforce Enterprise 2.0 MORE >>

Especially the more popular channels like Twitter, Facebook and Linkedin. According to the report – of the 4,365,377 visitors to the 261 B2B websites that were part of the LeadForce1 research during Feb 2010 to April 2010 – 1,418,171 were enterprise visitors. Linkedin topped the list of social media sites – sending the maximum number of leads, Wikipedia came second followed by Twitter and then Facebook. Social Media is witnessing a phenomenal increase in the number of Enterprise users. Lead here is defined as an enterprise visitor. MORE >>

In this post I will provide three tips for implementing intelligence into your sales workflow (more specifically, directly into your CRM) and will elaborate on the effectiveness and applicability of social selling as an integral part of a business’ Social CRM strategy. Customers have increasing ownership of the conversation, but Social CRM levels the playing field for businesses by empowering engagement with customers within their preferred channels. This in-context intelligence, presented within the CRM workflow, drives sales productivity and accelerates deal velocity. MORE >>

Yesterday we hosted an event titled: Social CRM: What is it? Our panelists had a candid discussion about the merits of Social CRM. One of the areas that we did not have enough time to cover is real life examples of companies using Social CRM. Lauren Carlson , a CRM Market Analyst at Software Advice , recently wrote an article titled: Social CRM, FTW!: Since 2006 the term "social crm" has continued to rise in popularity with an over 90 point search rating according to google insights. Social CRM Defined. Social CRM is still in it's infancy. MORE >>

Social CRM is a big shift in the way companies interact with their customers. Rather than simply responding to customer’s requests, Social CRM is about creating a two-way social interaction with your customers, while creating value for both yourself and your customers. In a previous post I briefly talked about  Social CRM and how it relates to Social Media and Marketing Automation. Social CRM is a broad topic: it’s not just about sales force automation, but about all activities that touch customers. He focuses on the customer service aspects of CRM. MORE >>