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Microsoft Buys LinkedIn for $26.2 Billion: Get Ready for Software Vendors as Data Owners

Customer Experience Matrix

It still feels odd to think of a software company owning a data business, although Salesforce.com bought Jigsaw (now Data.com) in 2010 and Oracle purchased the BlueKai and Datalogix in 2014. Other vendors like Nimble and HubSpot have done a better job of simplifying access to third party data about an individual or company.

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2010 Will Bring New Features to Demand Generation Systems

Customer Experience Matrix

Summary: the demand generation market will continue to grow in 2010, and it may attract some new, big competitors from outside the industry. business-to-business marketing automation. What will 2010 bring? I do expect vendors to converge on more standard social media features. me-too products.

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The 19 Best iPaaS Vendors for Any Budget

Hubspot

As your business grows and evolves, you'll inevitably find yourself adding more applications to your growth stack. We wrote a deep dive on iPaaS here if you'd like to learn more about the basics, view a complete glossary of iPaaS terms, and better understand what iPaaS can potentially offer your business. Let's dive in. Dell Boomi.

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Social Media Marketing Strategies for 2010

Webbiquity

Marketing Sherpa last week released its 2010 Social Media Marketing Benchmark report. Among the key findings from the report: Despite the lingering economic malaise, companies across virtually all industries plan to increase budgets for social media marketing in 2010. The lessons? Tweet This! Subscribe to the comments for this post?

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2018 Was a Great Year for Customer Data Platforms

Customer Experience Matrix

The industry added 29 vendors and 2,653 employees, slightly more than the 26 vendors and 2,233 employees added in 2017. Vendor funding increased $568 million in 2018 vs $492 million in 2017. And increased competition from non-CDP vendors is clearly on the horizon. But the smooth growth hides some interesting twists.

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Why Social Media Matters for B2B Vendors

Webbiquity

Though adoption is increasing, many b2b marketers still question the true effectiveness of social media for reaching business buyers. social media games and contests, “checking in&# at retail locations, coupons and discounts) are inappropriate or flat-out inapplicable in the business world.

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5 Ways Outsourcing Customer Support Can Make Your Business More Competitive

Televerde

On top of that, two-thirds of companies now compete on customer experience, up from just 36 percent in 2010 per a report from Gartner. Executives have a lot of tough choices to make when choosing how to run their business, and one of the most critical decisions is whether they should outsource their customer support or keep it in-house.