Paul Gillin

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Bidding Fond Farewell to BtoB Magazine

Paul Gillin

John Obrecht took over from Ellis in 2010 and was kind enough to ask me to continue writing the column. I was sad to learn this week that BtoB magazine , which has existed under various brands for nearly 100 years, will be swallowed by Advertising Age at the end of the year. have worked with BtoB for nearly seven years, publishing about 120 columns and articles during that time.

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I’m Quoted in HBR – Kinda. And Like Three Years Ago…

Paul Gillin

The publication date is 2010, but I didn’t find out about it until just now. The type is about as small as they could make it and the quote comes from 2007, but this research report does bear the Harvard Business Review logo, so I’m going with that. Thanks for my old pal John Dodge for pointing it out. guess Google Alerts doesn’t find everything. 

How to Calculate Social Marketing ROI

Paul Gillin

This is a draft of chapter 10 of Social Marketing to the Business Customer by Paul Gillin and Eric Schwartzman. This chapter focuses on how to calculate ROI of social media and Internet marketing programs in general. I’m particularly interested in your feedback on this chapter because it presents some new ideas I’ve been playing with about how to calculate the ROI of almost anything.

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The End of ‘Social Media’

Paul Gillin

This is the time of year when a lot of people make predictions. I’ll resist that urge, though, and instead present a plea: Let’s make 2011 the year we stop talking about “social media.”. It’s not that social media is no longer important. On the contrary, today there’s almost no media today that isn’t social. The problem with much of the discussion is that it’s been focused on tools, and tools are far less interesting than what people do with them. Now that everyone knows the basics of Facebook and Twitter, things start to get interesting. Stunning. Barnum, BTW). IMDB has an app for that.

Tips For Making That “Networking” Meeting More Fruitful

Paul Gillin

Back in the early days of my career, I made a point to go on frequent informational interviews. These meetings, which were usually conducted in person, gave me a chance to sit down with people who were successful in their field and to learn from their experience. never overtly asked people for a job or anything more than a little of their time. Today, the shoe is on the other foot. Have an agenda.

Remembering Tom

Paul Gillin

Of the thousands of people who pass through our lives, few stand out as true originals. The world lost one last week. Tom Monahan died of ALS at the age of 58. He was way too young. Tom was a treasure. He was both a lone wolf who thumbed his nose at authority and a team player who loved his friends and colleagues and who was loved by them. He was a designer, and he made an immediate impression.

Attack of the Customers Press Release

Paul Gillin

Attack of the Customers analyzes customer-driven negativity campaigns like the 2010 Pampers Dry Max Facebook crisis and the 2012 beef-industry “pink slime” hysteria to identify lessons brand owners can apply to understanding customer motivations and preparing response strategies. I’ve read thousands of press releases over the years but don’t believe I ever wrote one until now.

Five Lessons From the Web 2.0 Summit

Paul Gillin

I had a chance to attend the recent Web 2.0 Summit in San Francisco and hear from some of the business leaders of the new Internet, including the CEOs of Google, Facebook, Yahoo! and Twitter. Here are five key insights I took away. 1. Make Marketing a Service to Customers - I didn’t write down who said this, but the comment stuck with me long after the conference was over. This year’s Web 2.0

Remembering Peter Morrissey

Paul Gillin

He invited me to give some presentations to a couple of clients and then hired me in 2010 to visit his offices in Boston’s South End once a month and talk about different aspects of social media promotion. My last e-mail exchange with Peter Morrissey was disconcerting. Peter always responded to my newsletters, and he didn’t let me down when I sent my latest one three weeks ago.

Millennials: Coming Soon to a Cubicle Near You

Paul Gillin

This weekend I’ll pack my daughter off to college, so as a little celebration, I took her and a friend to a Six Flags amusement park this week. As we drove west on the Massachusetts Turnpike, I took the opportunity to eavesdrop on the conversation in the back seat, affording me one of my too-rare glimpses into the world of Millennials. They already knew many of them, of course. Media Everywhere.

Tribes Rule the Hyper-Social Organization

Paul Gillin

I’ve been looking forward to reading The Hyper-Social Organization since I first heard François Gossieaux and Ed Moran discuss the findings of their “Tribalization of Business&# research at a conference two years ago. wasn’t disappointed. The assumption in The Hyper Social Organization is that human beings are basically social animals and that our behavior is fundamentally tribal.

Age of the Tablet Has Begun

Paul Gillin

I tend to be a skeptic about new technology, probably a consequence of 25 years of seeing cool demos of products that never worked very well in real life. tend to be a late adopter, too. only got on the smart phone bandwagon a year ago after Apple had already shipped 100 million of them. I was also blasé about the iPad when it was announced in January. Now we know better. Travel-Ready.

Aging 26

Social CRM: Curb Your Enthusiasm

Paul Gillin

If you’re a marketer in a medium-to large-sized B2B company, you’re almost certainly using customer relationship management (CRM) software to track your customers and prospects. And if you’re a CRM user, you’re almost certainly hearing about Social CRM, the hottest new craze in that 20-year-old field. encourage you to restrain your enthusiasm. right. What’s more, it would be pointless. anything.

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Weinberger Wisdom

Paul Gillin

My definition of a good speech is one in which the speaker tells you something you already know in a way that you’ve never considered before. That’s why David Weinberger is one of my favorite speakers. Here are my notes from David’s presentation this morning to the Mass. Tech Leadership Council’s Social Media Summit. Apple is about art. Google is about scale.

Social Media RFP Gets An Update

Paul Gillin

One of the social marketing practitioners I most admire is Maggie Fox, whose Social Media Group was a pioneer in creating new-media campaigns long before it was fashionable. About a year ago, Social Media Group published a comprehensive and intelligent template for creating requests for proposal (RFPs) for social marketing campaigns. Now they’ve followed it up with a second version that includes an “RFP Bill of Rights&# that “will hopefully help provide guidance on how to do an RFP right and fairly,&# Maggie says. The Bill of Rights makes for interesting reading.

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IBM Expands Social Business Services

Paul Gillin

Mentions of the term on the Internet grew from two million in 2010 to about 20 million in 2011, according to an informal Google search. Seeking accelerate its pole position as a leader in the emerging concept of “social business,” IBM introduced new programs, services and partnerships to help organizations grasp the concept and make it work for their organizations.

The Power of B2B Communities

Paul Gillin

Here are the first 1,100 words of the chapter on B2B social communities from my forthcoming book, co-authored with Eric Schwartzman, entitled Social Marketing to the Business Customer. The rest of the chapter will go into the various kinds of social communities and how to use them, with examples from the HR, food service, medical and construction industries. I’d appreciate any feedback on this opening passage, in particular: Is this information useful to you? Does it set the stage for a deeper discussion of social communities? Is it appropriate to a B2B setting?

B2B Blogging Excellence

Paul Gillin

Process Experts was named Best Corporate Blog by BtoB magazine in 2010 and Cahill is now leading the company’s charge into Twitter and Facebook while institutionalizing best practices among all the Emerson Process Management divisions. I was privileged to moderate the BtoB magazine Social Media Awards Breakfast in New York this week. Their reticence was understandable. They persevered.

The Changing Rules of B2B Marketing

Paul Gillin

By early 2010, that number was over 5,000. Here is a draft of the first chapter of Social Marketing to the Business Customer by Paul Gillin and Eric Schwartzman. This chapter focuses on drawing the major distinctions between business-to-business (B2B) and business-to-consumer (B2C) markets and where social marketing has particular value to B2B companies. Your feedback is welcome. Please ignore the typos and grammar flaws that inevitably appear at this stage. Friends know Scott Hanson as an affable native Texan with a penchant for computers, cars and poker. It doesn’t really matter.

Oracle’s Updated Social Media Policy

Paul Gillin

Dated 11/22/10. Most hyperlinks have been removed because they refer to pages behind Oracle’s firewall. This is a well-crafted policy. The Oracle Social Media Participation Policy applies to. All blogs, wikis, forums, and social networks hosted or sponsored by Oracle (e.g., blogs. oracle. com , wiki. oracle. com , mix. oracle. com , forums. oracle. com ). Your personal blogs that contain postings about Oracle’s business, products, employees, customers, partners, or competitors. Twitter, social networking sites). REQUIREMENTS. Follow the Code. Make sure you’re familiar with them.

Seven Questions to Ask About Your Website

Paul Gillin

People usually call me for help setting up and optimizing their social marketing programs. But in the early stages of our engagement the conversation almost always takes another turn. In about two out of three cases, in fact, we start by focusing on the client’s website because so many basic issues still need attention. Clients are sometimes frustrated by this. Focus on results rather than process.

Know Thy Customer

Paul Gillin

In 2010, the analyst is to the value creation dance what the CIO was in the 80s and 90s: unloved, misunderstood but poised to play a major role in the future. In his book,  The New Know , Thornton May makes a case for data analysis becoming the next frontier of corporate evolution. The result will be a transformation of corporate productivity fueled by deep insights into customer needs.

What Should Apple Do?

Paul Gillin

Now that Consumer Reports has given the iPhone 4 a thumbs down , Apple has a full-blown crisis on its hands. If the company was engaged in active dialogue with its customers, Apple would be in a better position to contain the crisis, or at least tell its side of the story. However, Apple shuns social media of all kinds. Please share your comments below. Include your name and a link to your website.

10 Tips For Moderating a Great Panel

Paul Gillin

This topic is a little different from my usual fare. It’s about moderating panels, a function that many of us are called upon to perform at events from time to time. The reward of a successful panel is seeing the audience interact both during and after the event, and hearing that all your panelists enjoyed the experience. Please embellish these tips with your own comments. Before the Event. 1.

Finding Balance in the Always-On World

Paul Gillin

Qualman is a thought leader on the transformative potential of social media whose 2010 bestseller, Socialnomics , is considered a textbook in its field. I picked up Erik Qualman’s Digital Leader expecting a very different experience from the one I got. expected Digital Leader would instruct me on how to further immerse myself in these tools of change. But quite the opposite is true.

Oracle’s Social Media Policy

Paul Gillin

With the acquisition of Sun complete, Oracle distributed its social media policy to employees this week, and I was forwarded a copy. version from six months ago can be found here. This is a nice, concise document that covers all the bases I can think of. It’s particularly useful in its approach to copyright and permissions. Perhaps it will help you in formulating your own policy. Chris Boudreaux has assembled an amazing database of 167 social media policies from businesses, government agencies and nonprofit organizations that you may also find useful. Twitter, social networking sites).

A Word of Mouth Campaign for Clean Drinking Water

Paul Gillin

Next week’s Supergenius conference in New York, organized by GasPedal and word-of-mouth pioneer Andy Sernovitz, promises to be a fantastic event, at least if last December’s inaugural conference was any indication. Andy is trying to use Supergenius to demonstrate the power of word-of-mouth in support of a very worthy cause: fresh drinking water for the developing world. Watch the video.

Eloqua’s Innovative Blog Tree

Paul Gillin

Big graphics are a recent trend and a great way to attract attention. People love to share images that creatively display information in formats that make data easier to visualize. Wikibon.org did this to great effect this summer, presenting data storage growth in terms of iPads stacked on the playing field at Wembley Stadium. This one has a twist. Just follow Joe’s directions and join the foliage!

My Favorite Productivity Apps – Multimedia & Web

Paul Gillin

Continuing on my post from two weeks ago about my favorite PC productivity tools, here’s another list of goodies. Most are free, all are bargains. Photo/video. It works with a lot more sites than just YouTube and cleanly downloads Flash video. then convert the downloads to a format that PowerPoint can understand, such as WMV, using the terrific iWisoft Free Video Converter. What a waste. Internet.

My Favorite Productivity Apps – Part One

Paul Gillin

Thanks to new tools, much of that is now automated. constantly experiment with new software, and over the years I’ve come to rely upon a handful of stalwarts that I use every day. Over the next couple of issues, I’ll run down the list and tell you why I value these tools. also hope you’ll share your favorites as comments so we can all become more productive. None cost more than $50.

I’m Just a Sucker for Believe It or Not!

Paul Gillin

I have been a hopeless Believe It or Not! addict since the age of 10. I’m so glad to see they’re keeping up with the times. couldn’t find a static version of this e-mail pitch, so thought I’d share. Technomazing! Unbelievable technology tales are featured in the new book from Ripley’s Believe It or Not! called Enter If You Dare! Onion Power – pg. Spy Tooth - pg.

Content Curation on Steroids

Paul Gillin

All of a sudden, “ curation ” is one of the hottest words in the Web 2.0 world. That’s because it’s an idea that addresses a problem humans have never confronted before: too much information. In the process, it’s creating some compelling new ways to derive value from content. Content curation is about filtering the stuff that people really need from out of all the noise around it.

Paving Media Cow Paths

Paul Gillin

I recently flew into San Jose airport with the task of making my way to San Mateo, nearly 30 miles up the peninsula. In the name of saving my hosts a rental car charge, I hopped the shuttle bus to the Santa Clara train station to pick up the usually reliable CalTrain to my destination. arrived at the train station at about 1 a.m. body time, looking forward to napping on the hour-long ride north.

The Appeal of B2B Social Networks

Paul Gillin

Following is an excerpt from Social Marketing to the Business Customer , which is due to be published in January, 2011 by John B. Wiley & Sons: Online communities are a bit of a paradox. They are both the oldest form of social media and also the newest. Those early online outposts looked little like the Facebooks and LinkedIns of today, though. The key is to get members to want to participate.