How Twitter Amplifies a Customer Attack
Paul Gillin
AUGUST 9, 2012
A 2009 study by Sysomos reported that 85% of Twitter users post less than one update per day, 21% have never posted anything and only 5% of Twitter users produce 75% of the content [3]. If the satirist is working within Twitter’s guidelines, you have to take a more conventional crisis management approach. Best Defense.
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